Terms & Conditions

By creating an account, renting a vehicle, or booking a driver on the Rentiva app or website, you agree to be bound by these Terms and Conditions. Please read them carefully before finalizing any transaction.

1. User Registration & Eligibility

To use Rentiva, you must register a customer account. You agree to provide current and accurate registration information. Account activation requires a verification code sent to your registered email address. You must keep your credentials secure; you are fully responsible for all activity that occurs under your account.

2. Driver License & Verification Requirements

If you choose a "Car Only" (Self-drive) booking, the following conditions apply:

• You must hold a valid, clean driver's license recognized in the market where you are renting.
• You are required to upload a clear photograph of your physical license to your profile.
• Rentiva reserves the right to cancel any reservation if your uploaded license is expired, illegible, or is determined to be fraudulent.

3. Booking Holds & Checkout Rules

When you configure a vehicle or driver booking and click checkout, the app sets a temporary pending reservation. The vehicle and chauffeur remain held in your name for 30 minutes to allow payment completion. If payment confirmation is not received by our server within this 30-minute window, the booking is automatically cancelled and the assets are released for other users.

4. Payments & Financial Transactions

Prices and payments on Rentiva are shown in your market's local currency — U.S. Dollars or Ghanaian Cedis — and processed securely by our payment partners. You represent that you are authorized to use the chosen payment source (credit/debit card, or Mobile Money account where offered). Rentiva is not responsible for transaction declines, operator network errors, or payment processor downtime. Cancellation eligibility, refund amounts, and refund timelines are governed by our Refund & Cancellation Policy, which forms part of these Terms. Rentiva may, at its discretion, offer bookings on a non-refundable basis (for example, a promotional rate) or temporarily suspend refund eligibility; where this applies, it will always be disclosed to you before you complete payment.

5. Chauffeur Booking Regulations

If you book a "Car + Driver" or "Driver Only" service:

• The standard driver assignment covers up to 10 hours of active driving per calendar day.
• Long-distance travel (outside your city's metro boundaries) must be coordinated in advance. Additional fees for fuel, driver lodging, and allowances will apply.
• For "Driver Only" rentals, you must provide a fully roadworthy, registered vehicle with valid comprehensive insurance coverage. The driver is not responsible for mechanical wear and tear.

6. Vehicle Usage & Prohibited Activities

For all self-drive rentals, you agree that the vehicle will not be used:

• By any person not registered and verified on the booking.
• For carrying passengers or cargo for hire (commercial passenger operations).
• Off-road, on unpaved terrain, or for racing/towing other vehicles.
• To transport illegal substances, dangerous goods, or in violation of applicable law.

7. Limitation of Liability

To the maximum extent permitted by law, Rentiva, its fleet owners, and affiliate drivers shall not be liable for any indirect, incidental, or consequential damages resulting from vehicle mechanical failure, driver delay, or loss of personal items during a rental period.

8. Account Deletion & Termination

You may delete your account at any time from within the app, under Profile → Your data → Delete my account. This permanently erases your personal details and license photos and cannot be undone. Account deletion is not available while you have an active or upcoming booking; cancel or complete it first. Rentiva may also suspend or terminate an account that violates these Terms, provides fraudulent verification documents, or is used for a prohibited activity described in Section 6.

9. Governing Law

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles, except that a booking made in Ghana is governed by the laws of the Republic of Ghana instead. Any dispute arising from your use of Rentiva will first be addressed through our support team at support@rentivaltd.com, and if unresolved, is subject to the exclusive jurisdiction of the courts of Travis County, Texas, or of Ghana, whichever governs your booking.