Privacy Policy

Last updated: August 20, 2026 | Effective Date: June 1, 2026

Welcome to Rentiva. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and process your information when you use our mobile and web applications (collectively, the "Service"), available in the United States and Ghana.

1. Information We Collect

To provide a seamless car rental and chauffeur service, we collect the following categories of information:

Account Details: Your name, email address, password, and telephone number when you register an account. Registration is authenticated and managed securely via Supabase Auth.
Verification Data: For self-drive reservations, we require your driver's license number, expiration date, and a uploaded photo of the license. These files are stored securely in Supabase Storage.
Emergency Information: Emergency contact name, relationship, and phone number, which is only accessed in case of vehicle incidents.
Payment Transactions: Financial transactions are processed by our payment partners — Stripe or Paystack, depending on your market. Card and Mobile Money details are entered directly on the processor's own hosted checkout page; Rentiva does not store credit card numbers, CVVs, or mobile money PINs on our servers.
Location Information: Preferred pickup locations, drop-off routes, and instructions that you supply during the checkout wizard.

2. How We Use Your Information

We process your personal information under the following grounds:

To establish your user account and verify your email via secure codes.
To confirm your eligibility to drive through license validation.
To verify booking availability, coordinate chauffeur scheduling, and secure checkouts.
To compile statistical fleet utilization analytics for business operations.
To send transactional emails, booking notifications, and payment receipts.

3. Data Storage & Security

Your passwords and confidential records are hashed. We store database information in PostgreSQL and binary uploads in Supabase Storage. We implement appropriate physical, electronic, and managerial safeguards to protect your personal data from unauthorized access or disclosure.

4. Data Sharing and Third-Party Integrations

We share specific transaction details only with third-party service providers essential to running Rentiva:

Stripe & Paystack: To verify checkouts and secure card or mobile money payments, whichever applies to your market.
Supabase Auth & Database: For user onboarding verification, database rows, and driver's license and identity document upload compliance.
SMTP Server: To dispatch automated booking receipts.
Sentry: To capture crash and error diagnostics so we can find and fix bugs. Sentry does not receive your name, email, phone number, or license details — identifying information is stripped from these reports before they leave your device.

We do not sell, rent, or lease customer lists to third parties for marketing purposes.

5. Data Retention

We keep your account and booking information for as long as your account is active, and for a reasonable period afterward to resolve disputes, satisfy applicable tax and accounting obligations, and enforce our agreements. Driver's license photos and emergency contact details are removed once they are no longer needed for an active or upcoming booking, or when your account is deleted. Records of completed transactions may be retained longer where the law requires it.

6. Your Rights & Controls

You can view and edit your profile details (phone number, license info, emergency contacts) directly within the profile settings in the app. From Profile → Your data in the app, you can:

Download your data — request a copy of everything we hold about you.
Delete your account — permanently erase your personal details and license photos. This cannot be undone, and cannot be completed while a rental is active or upcoming. Some records (such as completed transaction history) may be retained afterward where the law requires it.

If you have any questions about your stored data or need help with either option, contact our support team at support@rentivaltd.com.

7. Your U.S. State Privacy Rights

If you are a resident of California, Virginia, Colorado, Connecticut, or another U.S. state with its own privacy law, you may have additional rights over the personal information described in Section 1, including the right to know what we hold about you, request a copy or correction of it, request its deletion (see Section 6 above), and not be discriminated against for exercising these rights. We do not sell or share your personal information for cross-context behavioral advertising, so there is no "Do Not Sell or Share" opt-out to provide. To exercise any of these rights, email support@rentivaltd.com; we will verify your request using the details on your account before acting on it.

8. Children's Privacy

Rentiva is not directed at children and is not intended for use by anyone under the age of 18 — self-drive rentals already require a valid driver's license, and chauffeur bookings are made by an account holder who is contractually responsible for the trip. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at support@rentivaltd.com so we can remove it.

9. Changes to this Policy

We may update this Privacy Policy from time to time to reflect operational changes or legislative requirements in the markets we operate. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.