Help & Support

Rentiva offers three distinct modes: (1) Self-Drive (Car Only), (2) Chauffeur-Driven (Car + Driver), and (3) Chauffeur Only. Once you select your dates and configuration, the app creates a temporary pending booking. You pay securely via Paystack, after which your booking status updates instantly to Active.

For self-drive rentals, you must be at least 21 years old and hold a valid, unexpired driver's license. To comply with security rules, you are required to upload a clear photo of your license and enter your emergency contact details in the app profile section before you can secure a booking.

We process all payments in Ghanaian Cedis (GHS) securely through Paystack. You can pay using Mobile Money (MTN Mobile Money, Telecel Cash, AirtelTigo Money) as well as major local and international debit or credit cards (Visa and Mastercard).

If you start checking out but do not complete the Paystack payment, your reservation status will sit as "pending" for approximately 30 minutes. If checkout isn't completed during that window, the vehicle and driver schedules are automatically released for other users to book.

Eligible bookings can be cancelled directly from the "My Bookings" section in the app. Once cancelled, a refund request is automatically logged in the admin operational panel. Staff will manually review the request and credit your account according to the Refund Policy timeline.

Currently, Rentiva's core fleet and driver profiles are located within Accra and Tema, Ghana. If you require travel outside these regions, please contact our support team in advance to arrange a custom rate adjustment.